Marcello...

A McTale

In an effort to NOT appear as a conglomerate that doesn’t give a damn about the common consumer, McDonald’s Corporation has been rolling out an interesting option to their franchises over the past few weeks. They call them “The Manager’s Specials”. The logic behind it is that McDonald’s will look more like a non-corporate, non-by-the-book cancer factory and more like a big, lucky company that has a LOT of stores but who gives their local managers some leeway with the menu.

They destroy this concept by printing and selling six-foot-by-four-foot full-color posters that advertise the manager’s specials on them, along with giant photos of whatever heart-attack-in-a-bag you happen to be able to purchase for a reasonable fee, but that’s not really the point of this tale. I only needed to mention that the Manager’s Specials are in play in order for you to appreciate the following true story.

Our local McDonald’s is pretty heavy on the Mexican and pretty light on the “Ugh” factor. The “Ugh” factor usually consists of phantom poopie smells when you walk in and a general sense that you just missed the cockroach parade. I work in Brentwood, which is a pretty nice part of Nashville, and the McDonald’s is in pretty good shape. It’s forgivable that our servers don’t speak English because at least there isn’t a sticky floor is what I am saying. Stay with me, I’m almost ready to start making sense.

This week’s “Manager’s Special” is a doozy. TWO Triple Cheeseburgers for ONLY $3.15. Yes indeed! For only Three dollars and fifteen sense you can enjoy SIX all-beef patties smothered in pickles, re-hyrdated onions and processed cheeze-food. And don’t get me wrong, I LOVE’S ME SOME CHOLESTEROL, so I am all for the deal. The only problem is that I don’t like cheese on my burgers. There’s something about the gooey, slimy, tangy taste of the slices of cheeze-food that McDonald’s has opted to use on their products that reminds me of industrial lubricant. The cheeze-food they use is more adhesive than Super-Glue. I defy you to pry a bun off of a freshly-served cheebooga from The Scottish Bastard without ripping it’s underside off. It’s not natural, I tell you. Not a bit. What I am trying to say is that I am not a fan of cheese from McDonald’s. I only hope I have made my point.

In the past, I have ordered a double-cheeseburger and asked them to “hold the cheese” and I have encountered no problems at all, apart from an occasional funny look. It’s an understandable request; I want all the benefits that twice the meat will offer me, but without the messy, sticky goo. A double cheeseburger with no cheese? Comin’ right up, pal! Thanks for shopping American!

But nothing could prepare my server for a request to hold the cheese on a TRIPLE CHEESEBURGER MANAGER’S SPECIAL.

I literally blew his circuits. I asked for the Two-Triple-Cheeseburger-Special with NO cheese and my Latin friend went blank and all the life drained from his eyes. I might as well have said that I didn’t think 2 Fast, 2 Furious was a very good movie. Or that some companies offer insurance and dental care. Or that you don’t need tinfoil to cook food on a grill.

He was really shocked, that’s all I am trying to say.

He was SO shocked, in fact, that he spent the next TWO SOLID MINUTES trying to type this into his food-ordering-thingy. Every twenty seconds he would raise his head back up and say “Okay... two triple cheeseburgers... no cheese?”

“No cheese,” I would reply. “And a 6-piece chicken.”

“No cheese?” He’d ask again, in awe and wonder.

“No cheese, and a 6-piece chicken.”

That happened every twenty seconds. For two minutes.

A few minutes later, I got my to-go bag. I didn’t remember to ask for it “to-go”, and I am quite familiar with McDonald’s unwritten policy of sending lunatics and homeless people on their way without a tray, so I let it slide.

I DID, however, want some sauces with my McNuggets.

Oh- hold on, I guess I should cover my reasoning and logic behind why I ordered TWO TRIPLE CHEESEBURGERS WITHOUT CHEESE and IN ADDITION, a 6-piece order of Chicken McNuggets.

I am a fat fucking pig, that’s why. Ok, let’s move on...

So my server, who has spent MORE than enough time judging me, hands me a bag with my food in it and says “Thank you”. It is a known fact that it is impossible to eat Chicken McNuggets without sauce. It can’t be done. My sauces of preference? For the last 20 years it can only be One Barbecue and One Hot Mustard, please.
Marcello looks temporarily pained, opens my bag, reaches under the counter, and shoves his hand into my bag in a gesture of full pleasure to be serving such an upstanding and undemanding client. Then he very quickly turns his attention to the incredibly busty and financially questionable Latin-American Mom standing behind me. I leave the establishment.

Here’s where it gets awesome.

Back in the office, I open my bag and plunge a hand into its steamy depths, and I retrieve the first of my two Cheese-Free-Triple Cheeseburgers.

You know, the one that is COVERED in cheese.

Frustration rising, I dive into the bag again and pull out the second burger. THIS one has so much cheese on it that it is almost impossible to separate it from the paper it is wrapped in.

MAAAAAARCELLLLLOOOOOOO!

It finally dawns on me how all this went down. My dude is behind a counter, working his ass off and hating every second of his life, and I stroll in and make a completely unreasonable demand for a cheese-free namesake. He can’t find the buttons on his amazing ordering device and after TWO FULL MINUTES, he just says “fuck it” and decides I will be better off if he ignores my request completely. I can confirmed this by looking and the receipt and noticing that there is no account of “no cheese” on it. Marcello knew what was best for me. I can’t possibly fault him for THAT.

But here’s the best part...

The best part is that I decide to forgo the cheeseburger experience and I toss them aside... “oh well, I think to myself. I didn’t really need two goddamn burgers AND Chicken McNuggets. I am supposed to be watching my weight as it is.

I know you are thinking that this ends with Marcello not giving me my chicken. Oh no, no the 6-piece was in there all right. Right on the bottom of the bag, all by itself.

Not a damn sauce packet in sight.

I wish you were there when I asked for the 2 sauces so you would believe me when I tell you that I LITERALLY WITNESSED MY SERVER PRETENDING TO INCLUDE SAUCE PACKS IN MY BAG JUST SO I WOULD GO AWAY.

I can’t stress this visual enough! I was LOOKING across the counter to the prep area and I PHYSICALLY SAW several packs of sauce in containers back there. I ASKED my harried server for a couple of them and he REACHES below the counter as if he is grabbing some (All the while I am thinking “Oh, he must have a supply of them under there as well so he doesn’t have to turn around”)... and he MIMICS PUTTING CONTAINERS OF SAUCE INTO MY BAG.

Marcello... YOU are the Manager’s Special in MY book.